Social Media Guide

How to Contact Facebook

Facebook, Featured, How To, Social Media — By Matthew Tommasi on 19 July 2010 1:14 pm


Have you ever tried to contact Facebook to report a problem with your account or report a bug?

It can be as hard as trying to draw blood from a stone.

Here is a list of links that can help make contacting Facebook a little easier.

Just note that you are not guaranteed a response from Facebook as their motto is You get what you pay for.

Mobile

Photos

Video

Pages

Groups

Errors

Contacts

Ads

Inbox

News Feeds

Home Page

Wall

Notifications

Disabled Account

Lost Content After Reactivated Account

Chat

Suggestions

Hacked

Scam

Death

Illegal

Minors

Copyright Infringement

(These links are correct at the time of publication)

If you have found another Facebook contact form that I have missed.. please leave a comment below.

Finally..

If you liked this post please register to receive The Social Media Guide’s free newsletter that’s packed with tips, guides, downloads and more!

Most of these posts are available to download for free as PDFs for registered members.

Let your Facebook friends know that you Like The Social Media Guide by clicking on,

And following me on Twitter,

Enjoy!

If you’ve ever had an issue, bug or situation you needed to contact Facebook about, chances are you may have felt frustrated at how difficult it is to a) find HOW to contact Facebook and b) actually get a response.

Facebook used to provide some semblance of support via a series of email addresses, e.g. info@facebook.com.

Facebook - Contact Us

However, in an effort to better serve its members and scale the support, the only way to reach Facebook is through a vast array of custom forms.

Thing is, all those forms are scattered throughout the Help Center and you can often go on a wild goose chase attempting to find the right one.

Help is at hand! I scoured Facebook (and Google!) for you and have compiled this helpful directory of Facebook’s contact forms. As I become aware of more, I’ll add to this directory.

Please do make your own suggestions and provide any feedback in the comments section below.

Also, I’m always happy to answer questions on my Facebook Fan Page about Facebook; you’re welcome to post your comments/questions here: http://facebook.com/marismith

To quickly search through this directory, simply use the “Find” feature on your browser (usually Ctrl + F on PCs and Apple Key + F on Macs).

General Support

First, here are links to general areas of support:

Report That Your Facebook Personal Profile or Fan Page was Disabled

Facebook disables both personal Profiles and Pages for violating their Terms of Use. They can often be rather heavy-handed though! Use one of these forms as appropriate to submit a report:

Restore Content After Your Account Is Reactivated

Claim/Find Your Official Fan Page

Facebook Groups & EventsGet Help With Facebook Groups & Events

NOTE: Once your group reaches 5,000 members, the option to message them will be removed. This measure is in place for technical reasons and to prevent spam.

How to delete/close a group: http://www.facebook.com/help/?faq=12606

Facebook Photos & VideosReport Problems with Uploading Photos and Videos

Reclaim Your Trademarked Username

Report Copyright and Intellectual Property Infringement

See also this Help Center page: How to Report Claims of Intellectual Property Infringement page

Cell phone

Get Help With Facebook Mobile

Get Help With Facebook Ads, Ad Credits / Report A Facebook Ad

Get Help With Facebook Credits

Add Your City To Facebook’s Database

Report Bugs and Error Messages

Include a screenshot whenever possible. There’s a browse/upload file for the image on certain forms where appropriate.

Report Hacking, Malicious Links, Scams

Report Offenders

Report Unauthorized Content of Minors

Report When A Friend/Family Member Dies

Submit Suggestions to Facebook

SuggestionsSee the directory of Suggestion forms on Facebook here.

Delete Your Account

I trust this compilation is helpful to you! Please do add any suggestions and questions in the comments below!

Also, remember you can often find solutions to your issues by doing a simple search of Facebook’s Help Center. Use the appropriate forms listed here in the event you cannot find a solution and need to contact Facebook.





Tags: facebook, how, social media

2 Comments

  1. Donna says:
    3 August 2010 at 1:58 pm

    Trying to contact someone from facebook and find out why my son’s facebook account was disabled.

    Reply
  2. Israel Garcia says:
    24 July 2010 at 10:49 pm

    What an brilliant job! Congrats Matt, once again you’ve made it!

    Reply

Leave a Comment


Trackbacks

  1. Tweets that mention How to Contact Facebook | The Social Media Guide -- Topsy.com
  2. CONTACTING FACEBOOK! « Sabrina&Company | Social Media.Virtual Services.Internet Marketing
UA-8441066-1 41 queries. 0.764 seconds