Get Satisfaction Guide to People Powered Customer Service

Get Satisfaction, Social Media — By Matthew Tommasi on 13 August 2009 10:20 pm

Every business wants satisfied customers.

Customers.. that is, you and me.. tell our friends and family about experiences we’ve had at restaurants, shops, and with people we have had to deal with like doctors, dentists, trades people, etc.

Get Satisfaction is all about people-powered customer service and provides customer communities for products and organisations.

Get Satisfaction enables you to gather ideas and feedback from customers and build loyalty and trust through the power of community.

You may have noticed Get Satisfaction’s Feedback widget on many blogs and sites,

This guide will show you how to setup Get Satisfaction and install the widget on your WordPress blog.

Setup and Claiming your Community

Head over to Get Satisfaction and click on <Learn More & Get Started>,

getting started

There are a number of different paid options, but we will stick with the free one to start with.. so click on <Sign us up!>,

Fill out your details, then click <Sign up>,

personal details

Anyone can create a customer community on Get Satisfaction.

Enter the name of your organisation then click <Check for it>, to see if it’s available,

check for organisation

Now add yourself as an employee of your organisation,

employee

Now enter the details about your organisation.. then click on <Add this organisation> when you’re done.

It can take between 2-3 days for this to get approved (mine took one day),

organisation details

Now that you have added your organisation to Get Satisfaction, you need to add yourself as an employee of your organisation,

employee details

You will receive an email which you will need to confirm that you are an employee of your organisation,

confirm employee address

When you have verified your email address you will see,

email verified

Once you have completed all of the setup, the status of your claim on this community will be pending.. (which can take up to four days to be approved),

pending claim

Once your claim has been approved you will receive an email.. mine was approved less than 24 hours later,

successful claim

Installing the Widget

Now that your account is setup and your claim on your community has been approved.. we need to,

get the code
install this widget on your blog.

(I found the path to getting the code quite hidden.. I couldn’t find a ‘quick’ way.. but this is the next best way.)

you

From your Dashboard, click on Products & Companies,

products and companies

Next click on your company,

your company

Click on the little arrow next to Community (to show further options).. then click on Admin,

admin

Now click on Your Widgets,

your widgets

Click on Get the code for this widget,

get code

Customise your code as you want it to appear on your site.. then when you are done click on <Update your code>.. then copy the code,

feedback code

Now that you’ve copied the code.. the final step is to put it into your blog.

This code will need to be pasted between the <body></body> tags.. and for me this is in the header.php file (it may be different for you depending on your theme).

editor